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Last updated as of August 1, 2023
The Norman Report considers customer privacy and security a top priority. As such we wanted to provide you important information on our policies.
This Privacy Policy describes the practices, policies, and procedures related to our website located at thenormanreport.com, as well as each of the other websites included on the attached Appendix to this Privacy Policy (collectively, all of the websites hereinafter referred to as the “Websites”), including the types of personal information we collect on the Websites, how we may use that information, with whom we share it, and the choices you have regarding our collection, use, and disclosure of your information. Please note that this Privacy Policy applies only to our online information-gathering and dissemination practices occurring on our Websites, and does not apply to any of our practices conducted offline or on any of our other websites that do not reference this Privacy Policy.
How To Contact Us
If you need to contact us for any reason related to this Privacy Policy or your use of the Websites, or you would like to request that you be removed from our database, please contact us at info@thenormanreport.com.
The Information We Collect
Personal Information You Provide
Personal information you provide to us through the Websites or otherwise may include:
Email/e-newsletter; Content Resources: If you opt to sign up for any of our email newsletters that may be offered on any of our Websites – or opt to subscribe to any one of our “content feeds” - we will ask you to provide certain personally identifying information, including your name and email address.
Product and service offerings; Knowledge Resources; Online Tools; Online Training: We offer a variety of information, resources, online tools, products and services on the Websites. In some cases, in order to be able to access the information, resources, online tools, products and services, you will be asked to provide us with certain personally identifiable information about yourself, including but not limited to your name and email address. In other instances you will be required to register, in which case you will be asked to provide us with a variety of personally identifiable information.
Contact Us/Provide Feedback; Request for Quote(s): We provide a number of “contact us” links that allow you to receive additional information, get questions answered, request a quote or provide feedback. If you opt to contact us for any of these reasons, you will be asked to provide us certain personally identifiable information.
Blogs: Some our Websites hosts blogs. We provide you the ability to comment on our blogs. If you respond to a blog you will be asked to provide us with some personally identifiable information, such as your name and email address.
Live chat: We provide the opportunity for a “live” chat during certain times. If you opt to initiate a chat, you will be asked to provide us with certain personally identifying information, including your name, emails address and your organization’s address.
Logins: For some of our online tools/resources, we provide the option to “login” or register using one of several social media accounts that you may have, i.e. Facebook. If you opt to login or register via one of your social media accounts, please note that we will have access to certain of the personal information that you have provided to these social media websites.
Surveys: All of our public surveys are written to be completely anonymous. If a response would identify a respondent (i.e., there is only one), they are advised to select 'Decline to answer' or 'Other' and provide a less specific response. Navigation is backward and forward throughout the survey, but in order to maintain anonymity, users will be unable to make any changes once you Submit is selected. Participants may opt out of surveys at any time by going back to the first screen and selecting 'No'.
What we will do with data collected in surveys:
Donate: Some of our Websites may offer visitors the option to make a donation. If you make a donation through one of our Websites via the “donate” option, you will be asked to provide certain personally identifying information, such as your phone number, name and home address, as well as your credit card billing information, in order to process the donation. The credit card information that you provide at the time of donation is used only to process your donation (and may be used again if you opt to make recurring donations) and will not be stored or used for any other purpose.
Online Purchases: Some of our Websites provide the opportunity to shop and purchase certain resources. If you opt to make a purchase, we will ask you to provide certain personally identifying information, such as your name and home address, as well as your credit card billing information, in order to process the transaction. The credit card information that you provide will only be used to process your purchase (and will used again if the transaction is for a recurring purchase) and will not be stored or used for any other purpose.
How We Use Personal Information
Any of the information we collect from you may be used in one of the following ways:
· To provide and operate the Websites.
· To personalize your experience (your information helps us to better respond to your individual needs)
· To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
· To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
· To respond to your requests, question and feedback
· To communicate with you about the Website, including by sending you announcements, updates, security alerts, and support and administrative messages.
· To send you marketing and promotional communications, including suggestions for additional products or services. We may send you marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Can I opt-out of The Norman Report marketing communications section below.
· To comply with law. We use your personal information — as we believe necessary or appropriate — to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety. As we believe necessary or appropriate, we may use your personal information and disclose it to law enforcement, government authorities, and private parties to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Websites; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
· With your consent. In some cases, we may specifically ask you for your consent to collect, use or share your personal information, such as when required by law.
Non-Personal Information We Collect by Automated Means And How We Use It:
We also collect certain non-personal information (data in a form that does not support direct association with any specific person or individual) by automated means when you visit the Websites. Much of this information is collected through the use of third-party tracking services, which includes Google Analytics. The information collected may include usage information, such as the numbers and frequency of users to the Websites, pages visited, web browsing histories, your location and device, social networking activities and similar data. When gathered, this data is used in the aggregate, and not in a manner that is intended to identify you personally. This type of aggregate information may be shared with third parties at any time, including advertisers and marketers. In addition to the third-party tracking services mentioned above, we also collect this information through various other means, including "cookies," "web beacons" and IP addresses, as further explained below. In conjunction with advertisements that we may serve on the Websites, we also may use “ad pixels” and/or “trackers” that follows and tracks your activities from an ad placement to specific website use/activities.
· Cookies: A cookie is a piece of information that a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience. Many cookies last only through a single website session, or visit. Others may have an expiration date, or may remain on your computer until you delete them. We use two different types of cookies: session cookies - that track how visitors move through our site during a particular visit; and persistent cookies - small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use these cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Our service providers may collect information about your online activities over time and across different online services if those online services also use the same service providers. This means that vendors, including Google, may display The Norman Report promotional material on other sites you visit across the Internet.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all the features on our Websites. In some cases, The Norman Report may also use another company to operate web servers for our Websites. The Norman Report uses the cookie information gathered by these companies in the same manner as stated in this Privacy Policy.
· Web Beacons: Certain pages on the Websites contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. Web beacons also may be used to track whether you have opened an HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon that then generates a record showing that the email has been viewed. Web beacons may also recognize when the email was opened, how many times it was forwarded, and which URLs (links within the email) were clicked.
· IP Addresses: When you visit and interact with the Websites, the Company and third parties with whom we have contracted to provide services for us may collect Internet Protocol addresses (each an “IP Address”), as well as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. An IP Address is a unique identifier number that certain electronic devices use to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track web site visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our service. We may use this information to enhance our Websites or for other lawful purposes.
How do we protect your information?
We implement a variety of industry standard security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
Third Party Websites
We also provide links to a variety of third-party social media sites and/or websites – such as Facebook, Twitter, Instagram, YouTube, Google+ - in order to provide you additional venues in which you can learn about and discuss the activities of The Norman Report. We also provide links to provide you with additional resources or information - such as job postings, classifieds, etc. Please note that unless otherwise indicated we have no affiliation with any of these other websites that you may visit via any such links, and cannot control and are not responsible for the information collection, use, and disclosure practices of such third parties; we encourage you to review and understand their privacy practices and policies, if any, prior to providing any personally identifying information to them. We are not responsible for the content or information of these websites, any products, services, advertising or opportunities that may be offered through these websites, or any other use of the linked websites.
Can I opt-out of The Norman Report newsletters or other mailings?
You may opt-out or unsubscribe from The Norman Report newsletter, email or mailing. To unsubscribe, please click the unsubscribe link featured at the bottom of the newsletter you received by e-mail, or notify us by e-mail at info@thenormanreport.com.
Do we disclose any information to outside parties?
We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:
Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate our business (such as customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy, and are prohibited from using or disclosing your information for any other purpose.
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.
Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor the Privacy Policy.
Access To Personally Identifiable Information; Withdrawal Of Consent
Upon request The Norman Report will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information – or request that we stop any processing of your personal information - by contacting us at info@thenormanreport.com. We will respond to your request within a reasonable timeframe.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services, or otherwise as is reasonable and customary given the nature of the relationship you have with The Norman Report. Please note we may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed from such locations. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at info@thenormanreport.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Transfer Of Information/Data To Other Countries
Please note that our Websites are hosted in the United States and is governed by United States law. If you are visiting the Websites from outside the United States, please be aware that your information will be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Websites, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.
Children and Privacy
We do not knowingly collect, use, or disclose personally identifiable information about visitors to our Websites that are less than 13 years of age. If you are under the age of 13, you must ask your parent or guardian to assist you while accessing/viewing our Websites. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@thenormanreport.com and will promptly address.
Changes To Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Website. We may (and if required by law will) also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if we have your contact information) or another manner through the Website.
Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Website (or as otherwise indicated at the time of posting). In all cases, your continued use of the Website after the posting of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.
PRIVACY POLICY EFFECTIVE DATE
This Privacy Policy is effective as August 1, 2023.
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